Legal

Support Overview

Support Overview – Sunlight Application

Sunlight Application support consists of 3 tiers of support:

Support Overview – Sunlight Hardware

Sunlight Hardware Support (where Sunlight Hardware is provided by Sunlight.io):

Region Target Minimum Target Maximum
APAC 2 Days 7 Days
ASMO 2 Days 9 Days
EMEA 2 Days 8 Days

Sunlight.io is not obliged to provide support in the above scenarios, but where we do so, additional fees and charges may apply.

Next business day Sunlight Hardware support is available for additional support Fees – please contact us for further details. If you select this enhanced support option, further details will be described in your Order.

Capitalised terms used in this Support Policy shall be given the meaning ascribed to those terms in the Sunlight.io Master Agreement.

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